Ryan M. Ulbrich

Senior IT Specialist, systems administrator, endpoint engineer, managed services founder, and AI automation builder.

I build practical technology systems that keep people working: Microsoft 365, Azure, endpoint management, remote support, security, automation, and client-centered operations. My background spans 20+ years of managed IT ownership, thousands of supported customers, enterprise campus work, and current AI operations development through Vellunox.

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20+Years in IT

5,000+Customers supported

MSPFounder/operator

AIAutomation builder

Professional Story

Ryan has spent his career solving practical technology problems for homes, small businesses, education environments, and managed service clients. His work blends support discipline, infrastructure ownership, endpoint management, security awareness, and the ability to explain complex systems in plain language.

Today, that experience feeds directly into Vellunox Technologies: an AI-powered managed services platform built around support, device care, automation, accounting truth, proof, and safer operations.

Experience

Founder and Technology Lead - Vellunox Technologies LLC AI operations, managed services, cloud and automation

Building an AI-supported operations platform across support, security, device management, call center workflows, billing, and client service.

Owner and Operator - RCO Computers Managed IT, residential and business support, 20+ years

Supported thousands of customers across remote support, devices, networking, servers, backups, recovery, migrations, and day-to-day technical operations.

Senior IT Technician - Mid-State Technical College October 2022 - March 2026

Supported enterprise endpoints, campus technology, deployment processes, Microsoft services, user support, procurement, asset management, and infrastructure operations.

Featured Projects

Vellunox AI Platform AI operations, Azure, Microsoft 365, support automation

Designing a practical AI operations layer for support, billing, device care, scheduling, evidence, and safe action approval.

Enterprise Endpoint Work Intune, Jamf, ConfigMgr, Google Admin, Windows, macOS

Hands-on endpoint support, deployment, inventory, policy, lifecycle, and troubleshooting across mixed environments.

Managed Services Operations Remote support, security, backup, networks, customer success

Built and operated client-facing managed support workflows with practical communication, fast triage, and long-term relationship focus.

Core Skills

Enterprise support, endpoint management, Microsoft cloud services, security-minded operations, technical documentation, and automation.

Microsoft 365 Azure Entra ID Intune Jamf ConfigMgr Google Admin Windows Server Networking Remote Support Backups and DR Security AI Automation Technical Writing Vendor Management Customer Success

Built for practical outcomes.

Ryan's strongest work happens where real users, real devices, and real business pressure meet: support that is calm, systems that are organized, and automation that stays accountable.

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